MIAMI, Florida, October 27, 2026: Synergy Group AI and Quincer AI today announced a partnership to deliver sales, service, and support services to growing organizations across North America. The collaboration will help businesses respond around the clock, qualify opportunities, book appointments, support service requests, and reduce repetitive work across voice and digital channels.
By combining Quincer’s platform with Synergy’s expertise in business growth, communications, and compliance solutions, the partners aim to connect customer conversations with practical business outcomes while keeping people involved where judgment and specialist assistance matter.
One Partner. Three Business Priorities
Backed by 40+ years of combined leadership and experience in sales, technology marketing, CX, and partner ecosystems, Synergy Group AI helps organizations grow smarter, engage better, and operate securely by unifying three priorities most companies manage in separate silos, at a higher cost and with missed opportunities: growth, communications, and compliance.
“Partnerships require trust, and fortunately, our teams have known each other for 25-plus years. This is the kind of relationship we strive to build with our partners. At Synergy, we help companies grow, communicate, and stay compliant, and AI Digital Employees complete the picture, so your team can focus on what matters most. Quincer AI gave us a platform that fits our strategy and integrates seamlessly with our clients’ broader technology and operations, enabling faster adoption and less disruption. It’s how we help organizations capture more opportunities while keeping communications and compliance running smoothly.”
— John Colvin, CEO, Synergy Group AI
AI Digital Employees That Take Action
Quincer’s AI Digital Employees include receptionists, sales representatives, support agents, appointment agents, and social agents. They can answer inquiries, qualify opportunities, manage bookings, and follow up through supported channels. Integrations can connect conversations to calendars and CRM systems, depending on configuration.
AI and People Working Together
Automation should make customer experiences easier, not prevent customers from reaching a person. Quincer’s human handoff capabilities transfer conversations that require empathy, judgment, or specialist assistance with relevant context, reducing the need for customers to repeat themselves.
“Businesses lose revenue when inquiries go unanswered, follow-up stalls, and employees spend their time moving information between systems. Quincer’s AI Digital Employees help close those gaps by engaging customers and completing the next step—qualifying an opportunity, booking an appointment, updating a business system, or bringing in the right person. Synergy Group AI brings the customer relationships and expertise to fit those capabilities into how each business operates. Together, we can help customers start with a practical use case, measure its impact, and expand from there.”
— Mo Nezarati, Co-founder and CEO, Quincer AI
Implementation and Availability
Implementation begins by identifying priority workflows, validating integrations, establishing escalation rules, and assessing security, privacy, and compliance requirements. Businesses can measure results through response times, qualified leads, bookings, resolution rates, customer satisfaction, and employee time saved.
The partnership offering is available immediately. Businesses can request a consultation at synergygroup.ai or explore the platform at quincer.ai.
Resources
For all the details on our partnership, watch the full interview with John Colvin and Mo Nezarati here.
About Quincer AI
Quincer AI helps midmarket businesses and organizations worldwide turn AI into measurable business impact. Its AI Digital Employee platform combines ready-to-deploy industry solutions with integration capabilities that connect customer and employee conversations to completed business actions. Across voice and digital channels, Quincer’s AI employees can qualify leads, book appointments, fulfill service requests and support internal workflows, with human handoff when needed.
Built around the needs of the midmarket, Quincer brings together capabilities often delivered through separate tools: omnichannel engagement, business system integration, brand-specific controls and flexible deployment options. Organizations can launch with preconfigured use cases and expand into connected workflows, accelerating time to value while targeting revenue growth, lower service costs and greater team productivity.
Learn more at quincer.ai/about.
About Synergy Group AI
Synergy Group AI is the only AI solutions partner built to address business growth, unified communications, and secure compliance all in one. Based in Miami, the firm helps organizations communicate, define their ideal customer, build AI-powered pipelines and renewals, modernize team and customer communications, protect sensitive document exchange, and ensure AI compliance. Synergy Group AI works with businesses that want AI that fits the way they operate — not another pilot that goes nowhere. Learn more at synergygroup.ai.