TORONTO, September 28, 2026: Edgeworx Solutions Inc., a Canadian cybersecurity and managed services provider founded in 2011, and Quincer AI, an AI Digital Employee platform built for midmarket businesses and organizations worldwide, today announced a strategic partnership to bring secure, fully managed AI employees to market. Combining Quincer’s ready-to-deploy AI solutions and business system integrations with Edgeworx’s cybersecurity, implementation and ongoing management expertise, the joint offering will help organizations respond to customer and resident inquiries, complete sales and service workflows, and reduce repetitive work across phone and digital channels.
The joint managed service pairs Quincer’s AI Digital Employees with Edgeworx’s assessment, integration, deployment and ongoing management. Organizations can start with a high-volume workflow, train an AI employee on approved information and escalation rules, and expand the service as their needs grow. Edgeworx helps assess privacy and security requirements, the information the AI employee may access, and how it connects to existing systems. When a conversation requires human judgment, the AI employee hands it to the appropriate team with context.
The partners are initially focused on municipalities, automotive retailers, retail and franchise businesses, museums and attractions. Use cases include resident service requests, sales inquiries, appointment and service questions, location information and visitor assistance.
“Organizations don’t need another tool to manage. They need a service that improves the experience for the people reaching out and works within their existing operations,” said Colin Hales, COO and Founder of Edgeworx Solutions. “Together, we can identify the right first workflow, assess privacy and security requirements from the outset, deploy it responsibly and keep improving it based on real conversations and measurable results.”
“Every missed or delayed conversation is an opportunity to serve someone better,” said Mo Nezarati, CEO and Founder of Quincer AI. “Quincer gives organizations an AI employee that can answer, qualify and guide customers across channels. Edgeworx brings the operational expertise to make that capability practical for each customer.”
The offering is designed to give customers and residents useful answers when they need them, while helping staff focus on conversations that require a person. Leaders can review inquiry patterns, handoffs and emerging needs to guide ongoing improvements.
Learn more and hire your first AI digital employee: visit the Edgeworx + Quincer managed AI landing page to explore the service, register or speak with the digital agent about a first use case.
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About Edgeworx Solutions
Founded in 2011, Edgeworx Solutions is a Canadian technology advisory and managed services company with more than a decade of experience helping organizations modernize operations, protect critical systems and manage technology with confidence. Its expertise spans cybersecurity, managed IT, cloud infrastructure and systems integration, serving sectors including municipalities, automotive retail, retail and hospitality, financial services, healthcare and cultural institutions.
Edgeworx combines strategic guidance with hands-on implementation and ongoing operational support. Its approach places security at the centre of technology adoption, helping organizations address risk, strengthen resilience and align investments with business priorities. Through its partnership with Quincer, Edgeworx brings this experience to managed AI employees, surrounding AI capabilities with the integration, cybersecurity and operational accountability customers need.
Learn more at edge-worx.com.
About Quincer AI
Quincer AI helps midmarket businesses and organizations worldwide turn AI into measurable business impact. Its AI Digital Employee platform combines ready-to-deploy industry solutions with integration capabilities that connect customer and employee conversations to completed business actions. Across voice and digital channels, Quincer’s AI employees can qualify leads, book appointments, fulfil service requests and support internal workflows, with human handoff when needed.
Built around the needs of the midmarket, Quincer brings together capabilities often delivered through separate tools: omnichannel engagement, business system integration, brand-specific controls and flexible deployment options. Organizations can launch with preconfigured use cases and expand into connected workflows, accelerating time to value while targeting revenue growth, lower service costs and greater team productivity.
Learn more at quincer.ai/about.